Jim Louderback

September 10, 2011

The 7 Biggest CEO Secrets Accidentally Revealed at AllThingsD Confab

Filed under: Commentary — Tags: , , , — Jim @ 9:46 am

What Google, Microsoft, Netflix and Nokia Said, and What They Really Meant

secretOne of my favorite movie scenes is in "Airplane," where a Black Power passenger attempts to communicate with a young stewardess, with very little luck. A little old lady steps up, asserts, "Excuse me Miss, I speak jive," and proceeds to translate between the two.

After four years of running internet TV network Revision3, like that lady I can confidently say that "I speak CEO." And that was a good thing this week, as I spent two days at the super-exclusive D9 conference, put on by All Things D editors Walt Mossberg and Kara Swisher. A parade of media and technology CEOs shared their thoughts on their company and the industry. Walt and Kara are superb interviewers, but for the most part the CEOs were well coached, delivered canned answers and evaded the tough questions.

But I can translate now. Here is a summary of what they said, and the secret words I heard:

Host Kara Swisher has a conversation with Netflix CEO Reed Hastings at the D9 Conference.

Asa Mathat/All Things Digital

Host Kara Swisher has a conversation with Netflix CEO Reed Hastings at the D9 Conference.

Netflix CEO Reed Hastings: We’re not a producer of content, we’re just a distributor. We’re paying for first-run rights for "House of Cards," but only in countries where we stream today. And when it comes to carriers and MSOs? Our relationship with them is great — we may use up 30% of their bandwidth, but we haven’t yet asked for any kind of carriage fees. Plus we have no plans to offer bundles of channels, we’re really just a catch up service for older shows and movies.

Translation: We’re coming right after you, you old media suckers! We offer a better product for less, and in a few years you’ll be begging at our door. Die, die, die!

Hewlett Packard CEO Leo Apotheker: The somewhat accidental CEO laid out the company’s vision of using WebOS to create an end-to-end product ecosystem for both consumers and corporate America, just like Apple. Even though he plans to put the operating system he bought from Palm onto every HP PC and printer over $100, "we’re still great partners with Microsoft."

Translation: This is not my beautiful house. This is not my beautiful wife. Well, how did I get here?

Microsoft Windows President Steven Sinofsky: He showed off a captivating demo of the next big release of Windows, codenamed Windows 8. The tiled interface borrowed heavily from the company’s Windows 7 phone OS, and the now defunct Zune media players. The new version seems bring the biggest changes to Windows since "95," and will run across tablets, phones and PCs.

Translation: We really screwed-up this whole transition to touch, tablets and smartphones, and this is our last chance. If we’re not successful here we’re going down in flames. Oh, and I really wish I could do a clean break with the past by moving 100% 64-bits, but the installed base won’t let me. Damn them! I hope we get this one out on time.

Walt Disney CEO Robert Iger: Iger came off as a savvy media mogul, trying to drag his huge enterprise into the digital age. He was complimentary of both Netflix and Hulu, calling the former "a platform that’s a rich place to distribute our content," and praising the latter’s user interface and overall experience. He also admitted that Disney made some mistakes, particularly around the Go.com portal. He also laid out plans for a relaunch of Disney.com that will focus mostly on video and gaming, but won’t start to emerge until later this year or early next year.

Translation: We’re really behind the eight-ball here. Our audience wants to stream our video directly and play social games like Farmville, and we can’t help them. If we don’t get our new service up soon, Netflix, Hulu, Zynga and Facebook are going to co-opt our relationship with our users, and ultimately devalue our brand. We better get this right, and soon. I hope our new Silicon Valley team is up to the task.

Stephen Elop, CEO Nokia: The new head of the Finnish phone company talked about the transition from their Symbian phone operating system to Windows 7 Mobile, and called the rumors that Microsoft is about to acquire the company "baseless." He teased Walt with a new phone, but refused to show it off. Elop couldn’t say when Nokia’s phones would be back in the U.S. in force. Over 45 minutes he said very little, offered few solutions, and spoke in platitudes and generalities.

Translation: Oh my God it’s worse than I thought. Our products are tired, our engineers overmatched and our customers are abandoning us. Thank God they still buy feature phones in many parts of the world today, but that’s not going to last long. This product transition is very important.

AT&T Mobility CEO Ralph de la Vega: Most of this tech-savvy crowd were either current or previous AT&T mobile customers, and they were mad as hornets. De la Vega offered a panoply of excuses, blaming everything from the 8,000% increase in data use caused by the iPhone to a lack of cellphone towers. He even blamed AT&T’s abysmal San Francisco service on the local government’s unwillingness to let them swap in new antennas on their cell towers. He tried to justify his company’s proposed takeover of T-Mobile as good for users, good for competition and good for the U.S. And he ended up claiming his company was at least partly responsible for the iPhone’s design.

Translation: Shut UP! Your complaints matter less to me than a kitten fart in a blizzard. But secretly I admit it, we really do have a problem. Forget the customers, what we really need are T-Mobile’s cell towers and antenna sites in major markets, along with their wireless spectrum. We’ll never catch Verizon without them. Oh, and Steve Jobs, never forget that we designed much of the iPhone — and you took all the credit and threw us under the bus. I’ll get you — and your little dog too!

CEO Alibaba Group Jack Ma: Ma tried to paint himself as an upstanding member of the world internet economy, while talking about how China is really all about how to avoid the laws. He claimed that Taobao was substantially different from eBay, Alipay was nothing like PalPal, and Alicloud much, much different from Amazon’s S3. He laid out his three principles, which are to make your customers happy first, your employees next and finally your investors and shareholders. His advice to his largest shareholder, Yahoo: cut yourself into little pieces and focus on what you really believe.

Eric Schmidt at the D9 Conference.

Asa Mathat/All Things Digital

Eric Schmidt at the D9 Conference.

Translation: You Americans are so clueless! I’ve been ripping you guys off blind for years, and you never even noticed. Well now the gloves are off, and I’m gunning for you, Facebook, Amazon and eBay. Oh, and Carol Bartz, you’re not only annoying, you’re irrelevant too.

Google Executive Chairman Eric Schmidt: Schmidt touched on his relationship with Apple, new Google CEO Larry Page, the new wallet product that lives inside your phone, and called the YouTube "the best acquisition ever." He ended by saying he wanted to keep working at Google until after he was dead.

Translation: I’m scared, but for better or worse the inmates are now in charge of the asylum. Plus Apple’s iPhone is an overpriced piece of eye candy, the iPad is limited and Android is clearly better. So buy some of those Honeycomb tablets, gosh darn it.

March 4, 2009

Video is the Killer App, say Media, Tech CEOs

Filed under: Commentary — Tags: , , , , , , , , , , — Jim @ 10:25 am

image Over the last two weeks, I was lucky enough to speak at, and be a fly on the wall at, two investor conferences. The first, from Goldman Sachs, focused on technology and the Internet, the second, from Deutsche Bank, was geared towards media and telecommunications.

During these conferences, CEOs or CFOs from the major companies present their strategy and describe their business models for mostly large institutional investors. Thus it’s a fascinating way to take the temperature of an industry – and business in general – by pulling together themes across many different presentations. I sat through 20 of these, featuring such notables as Cisco’s John Chambers, Time Warner’s Jeff Bewkes, and Bob Iger from Disney. Over the next six blog posts – one per day – I’ll be pulling together some of the themes, and major trends I saw during these meeting.

Today’s will focus on media, and video on the Internet, and how the companies I listened to are adapting, reacting and growing in this area.

John Chambers from Cisco kicked off the Goldman Sachs meeting, and he was very bullish on Internet video, calling it the “killer app” for his business – and also noted that this is only the first or second time in his 20 year career he’s seen anything this pervasive and this “killer”. The more video gets consumed on the Internet, the better for Cisco.

So what does Internet video content look like? If you’re a big media company, and own big brands, it looks a lot like what you’re already doing. At Viacom, according to CEO Phillipe Dauman, “we have developed our digital activities in conjunction with our brands and shows. They are profitable but very linked with our core activities.” At CBS, it’s about expanding the viewing experience. “Online is not just regurgitated TV, it is about enhancing the experience on-air”, explained CEO Les Moonves.

But what do you do if you lack your own brands? Soon to be ex-CFO Blake Jorgensen talked about the Yahoo’s multi-pronged approach of both partnering with existing brands and building their own in house. With “Sports Minute”, the company built a low cost daily streamed update, and then married it to Dunkin Donuts, who wanted to reach young men in the morning. He also highlighted the relative success of Tech Ticker, which was launched in partnership with Scott Trade – and who recently re-upped.

There was some disagreement about how we’ll be watching all this video content. Intel CEO Paul Ottelini is more focused on the big screen TV, but noted that “Surfing the web from your couch is something that no one likes.” That’s why Intel is working with Yahoo to build a widget channel that doesn’t replace the TV experience, but instead augments it with targeted information and ads.” Disney CEO Bob Iger countered with the results of an in-house survey that showed that 80% of millenials see their notebook PC as chiefly an entertainment device, but noted that even 64% of boomers see the PC as a platform for fun. “The computer is a very, very important place to entertain people”, he explained. “If we don’t occupy space on that platform, others will and we will be marginalized.”

Not everyone agreed that online video was a sensible business right now. Over at Discovery Networks, “digital right now is not a big business for us, last year it produced $55M in revenue”, said CFO Brad Singer. The company plans on continuing to invest at its current level; “You won’t see us making significant acquisitions or putting money to work in that area, we have the critical mass (now) to get things done.”

Iger at Disney, also, isn’t convinced. “I’m more of a pessimist in that area”, he said, while explaining the failure of the company’s recent digital studio, Stage 9. “The ability to monetize original content on the Internet is still somewhat in question.” Going forward, Disney will limit its online video investment to Disney-related content, rather than broader efforts.

Is anyone making money on Internet video? According to Patrick Pichette at Google, they aren’t, at least not yet – despite developing “four or five different ways to monetize the property.” Still, Google seems happy with YouTube’s progress. “The world runs on Youtube today, it has legitimacy.” Now, says Patrick, the focus is on figuring out monetization .

Nor is Disney. We’re “slightly behind where we thought we’d be in terms of revenue generation, said Iger. “ We still believe the Disney presence and ESPN presence in new tech is important and we have to make some investment before we deliver real value.:

CBS, though, is making “a little bit” of money, according to Moonves. He sees better profitability ahead, promising that “ultimately the margins will be terrific.”

But what about cannibalizing broadcast and cable viewership by putting shows online? So far it’s not happening, at least at CBS. “we have seen it is not cannibalistic (so far), but the worst fear for a broadcaster is if 50% watch (CSI) online, and we’re not getting paid the same dollars.” But doesn’t think that will happen, noting that today “even the biggest fan of a hit TV series only watches 2 out of 4 episodes”. With DVR and the Internet “we’re looking at it as not cannibalistic, but additive.” A multi-outlet world is good for CBS. “Our goal is to produce a great piece of content, get paid by the network, get paid in syndication, get paid in DVD, get paid through the community, through t-shirts… to produce one property and get paid a hundred times.”

Dauman at Viacom agrees. “”I think if it is done right, it is additive. With the Hills, we have so much online content, we really built out the loyalty of the fans of the show.. it is a good way to build loyalty, and help people discover it and watch it on air.”

Ad agencies see big potential in online video. Sir Martin Sorrell, head of WPP, said ”all the growth in our company is coming in two areas. One is emerging markets, the other is new media.” Interpublic CEO Michael Roth agreed; “digital is the key to growth. It must be at the center of our thinking, and all the programs we create.”

But too many times, the large media companies implied that they were giving new media way to retain old media advertisers, a practice called “merchandising”. Viacom’s Dauman sees it as an “integrated marketing opportunity for advertisers, so that an advertisement can be on Nick, Nick.com, our casual gaming activities”, to “reinforce the relationships with key marketers.” Others seemed to imply that as well, which only devalues new media in the minds of large marketers.

Stop back tomorrow for a look at what the CEOs think of streaming cable channels on the Internet.  And comment below (finally, comments turned on!)

Powered by WordPress